DRAFT - to be reviewed by our lawyer before launch.
This page explains how paying for ForestBill works, how to cancel, and our refund rules. It is part of our Terms of Service.
Important: this policy is about the plans an agency pays ForestBill for. It does not cover payments between an agency and its own clients. If you paid a business that uses ForestBill, please contact that business about refunds. ForestBill does not hold or refund that money.
1. Plans and billing periods
- Our plans are Solo, Trio, Quintet and Orchestra.
- You pay monthly or yearly, in advance.
- You pay by card through Stripe (charged automatically at the start of each period) or by invoice (as agreed with us).
- ForestBill does not add VAT to its plan invoices. Any taxes that apply to you in your country are your responsibility.
2. Cancel any time
- You can cancel whenever you like. Write to support@forestbill.com, or an Owner can close the workspace from the agency settings.
- After you cancel, your plan keeps running until the end of the period you already paid for. You will not be charged again.
- There is no cancellation fee.
3. No refunds
- We do not give refunds for plan payments. This includes unused time, part of a month or year, and periods in which you did not use ForestBill.
- Exceptions:
- if we charged you by mistake (for example twice for the same period), we will refund the extra charge;
- where the law gives you a right to a refund.
- To report a wrong charge, write to support@forestbill.com within 30 days of the charge.
4. Changing plans
- To move to a bigger or smaller plan, contact us.
- A new price applies from your next billing period. We do not split a period or pay back the difference.
- If you move to a smaller plan while you use more than it allows (for example more brands), nothing is deleted. You just cannot add more until you are within the new limits.
5. Price changes
We will email your Owners at least 30 days before a new price applies to you. It applies from your next billing period. If you do not want the new price, you can cancel before then.
6. If a payment fails
- We email your Owners on the day the payment fails, and again after 3 and 6 days.
- After 7 days without payment, your workspace becomes read-only: you can see and export everything, but you cannot make changes.
- Your clients can still pay you and use your client portal while your workspace is read-only.
- When the payment is made, your workspace works normally again straight away.
7. What happens to your data after you leave
- An Owner can export all your data before and during the closure.
- When the workspace is closed, there is a 30-day grace period in which you can still export or change your mind.
- After that, personal data is deleted. Financial records are kept in anonymised form for 5 years, then deleted.
Details: our Privacy Policy.
8. Contact
Billing questions: support@forestbill.com
Questions about this page? Write to hello@forestbill.com.
ForestBill is a product of Genyune SMC-Private Limited, Karachi, Pakistan.